Shipping policy
SHIPPING AND DELIVERY POLICY
Last updated: 7 August 2026
Grain Essence delivers eligible orders across India.
1. DELIVERY COVERAGE
We currently deliver to serviceable PIN codes across India.
Delivery availability is determined at checkout after the customer enters the complete shipping address and PIN code.
Certain remote or restricted locations may not be serviceable by our delivery partners.
2. SHIPPING CHARGES
For domestic orders:
• Orders below ₹799: ₹50 delivery charge.
• Orders of ₹799 or more: Free PAN-India delivery.
The final delivery charge applicable to the order will be displayed at checkout before the order is placed.
3. ORDER PROCESSING
Orders are generally processed within 1–2 business days after order confirmation.
Orders placed on Sundays, public holidays or during unusually high-volume periods may require additional processing time.
Cash on Delivery orders may be verified before dispatch.
4. ESTIMATED DELIVERY
Most domestic orders are generally delivered within 3–7 business days after dispatch.
Delivery timelines are estimates and may vary depending on:
• Customer location.
• PIN-code serviceability.
• Courier operations.
• Weather or transport disruption.
• Public holidays.
• Natural events or circumstances beyond our reasonable control.
A delay beyond the estimated timeline does not automatically qualify an order for cancellation or compensation, although our team will assist with tracking and resolution.
5. ORDER TRACKING
Where tracking is available, shipment details will be shared through email, SMS, WhatsApp or the order-status page.
Tracking information may take up to 24 hours after dispatch to update.
6. ADDRESS AND CONTACT DETAILS
Customers must provide a complete and accurate delivery address, PIN code and working phone number.
Address changes may be accepted only before dispatch.
Grain Essence is not responsible for delays or failed delivery caused by incomplete, incorrect or outdated information supplied by the customer.
7. DELIVERY ATTEMPTS
The courier partner may attempt delivery more than once.
Customers should remain available on the registered phone number and cooperate with reasonable delivery verification.
If an order is returned because the customer was unavailable, refused delivery or supplied an incorrect address, an additional delivery charge may apply for reshipment.
8. DAMAGED OR TAMPERED PACKAGES
Do not accept a package that appears severely damaged, open or visibly tampered with.
Where possible, photograph or record the package and inform us immediately.
If damage is discovered after accepting delivery, contact us within 48 hours in accordance with our Refund, Return and Cancellation Policy.
9. CASH ON DELIVERY
Cash on Delivery may be available for eligible products, locations and order values.
COD availability is shown at checkout and may be subject to verification.
Grain Essence reserves the right to disable COD for certain orders, customers, locations or repeated refused deliveries.
10. CONTACT
For delivery support:
WhatsApp: +91 73778 00800
Email: trade@grainessence.in
Address:
Ground Floor, Orion,
Shrinagar Road,
Raipur, Chhattisgarh 492001,
India